At 9sl, your privacy is not just a legal obligation — it is a responsibility we take seriously. This document clearly explains how your data is collected, used, protected, and the rights you hold over it.
This Privacy Policy outlines the commitment of 9sl in protecting the personal information of users who register and use our platform at 9sl.run and its associated mobile apps.
We understand that trust is the foundation of the relationship between a platform and its users. When you register with 9sl, you entrust us with your personal information — and we do not take that responsibility lightly. Every aspect of how we handle data is designed to respect your privacy, comply with applicable laws, and ensure you have meaningful control over your own information.
This policy applies to all 9sl users in Malaysia and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering or continuing to use the 9sl platform, you agree to the terms set out in this Privacy Policy.
If there are any material changes to this Privacy Policy, we will notify you via email or a notice on the platform before the changes take effect.
9sl only collects data that is strictly necessary to provide our services safely and effectively. We do not collect excessive or irrelevant data. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Account verification & KYC |
| Contact Data | Email address, phone number | Communications & account security |
| Financial Data | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system, device | Security & platform improvements |
| Usage Data | Gaming activity, session duration, betting preferences | Personalise experience & responsible gambling |
| Communication Data | Support chat logs, emails to the 9sl team | Resolve inquiries & service improvements |
All financial data such as bank card numbers are processed through a PCI-DSS certified payment gateway. Full card numbers is never stored on 9sl's servers.
The data collected is used for the following purposes, based on valid legal grounds:
9sl does not use your data to make fully automated decisions that negatively affect you without human intervention.
9sl does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Full stop. This is an unwavering commitment, not merely a policy statement.
Your data may be shared in the following limited circumstances:
Any sharing of data beyond the purposes stated above requires your explicit consent beforehand. We do not share your game history or financial data with advertisers or third-party analytics companies.
The security of your data is our highest priority. 9sl implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.
Technical Security Measures:
Data Retention Period:
Your data is stored on servers located in certified data centres with strict physical access controls. Administrative access to databases is restricted to authorised personnel only (principle of least privilege).
9sl uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and evaluate platform performance.
Types of Cookies We Use:
You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect your ability to log in or use specific features on the 9sl platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 9sl. We fully respect these rights.
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or outdated data in our records.
Request deletion of your data (subject to legal retention requirements).
Request restriction of the processing of your data under certain circumstances.
Request your data in an exportable and reusable format.
Withdraw marketing consent or communication preferences at any time.
To exercise any of the above rights, contact our privacy team at [email protected] by stating the type of request. We will process requests within 14 business days.
The 9sl platform is strictly for users aged 18 years and above. We do not intentionally collect or process personal data of individuals under 18 years of age.
If we discover that personal data of a child under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and terminate the relevant account. If you have information that a child has registered an account on our platform, please notify us immediately.
9sl reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.
When there are material changes, we will:
Continued use of the 9sl platform after the effective date of any amendment constitutes acceptance of the updated policy. If you do not agree, you have the right to close your account and request data deletion by contacting us.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
9sl Data Protection Officer (DPO) is responsible for ensuring compliance with this privacy policy and can be reached via:
Privacy Email: [email protected] — include the subject "Privacy Inquiry" to be routed directly to our privacy team. Target response time is within 48 hours.
For general inquiries, the live chat function on the 9sl platform is also available 24 hours a day to assist you.
Security is not just a promise — it is the infrastructure, processes, and culture we have built from day one.
Every bit of data moving between your device and 9sl's servers is encrypted with 256-bit SSL. No third party can intercept or read your communications.
Your personal data is not stored in plain text — all 9sl databases use encryption at rest for an additional layer of protection.
This is more than a policy — it is our business commitment. 9sl user data is never sold, rented, or shared with advertisers for their marketing purposes.
Only personnel who require access have access to user data, and every access is automatically logged and audited. The principle of least privilege is enforced across all systems.
Independent security firms conduct penetration testing and security audits on the 9sl platform annually. Findings are used for the continuous improvement of our security systems.
9sl fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are recognised and respected in every aspect of our operations.
Knowing how 9sl protects your privacy lets you enjoy your gaming experience with greater peace of mind. Register today and join a community trusted by over 500,000 members.